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FAQs

Frequently Asked Questions

 

These are questions frequently asked by our customers. Click to view answer.

1. How long have you been in business?

2. Are you bonded and insured?

3. Do you bring your own supplies?

4. Do we need to be home (or is it okay if we are at home)?

5. How long will my house cleaning take?

6. How do you hire your personnel and what safety measures do you take?

7. How do you handle breakage?

8. What if Iím not happy with the work done?

9. Will I always have the same Service Provider?

10. Do your employees speak English?

11. How much does it cost to have my house cleaned?

Do you have another question that you'd like us to answer? Send us an email and we will respond. If the response would benefit our customers, we'll add it to this list. Thanks!

 


 

1. How long have you been in business?

We have been in business since 1994.

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2. Are you bonded and insured?

We are bonded and insured and we carry workmanís compensation.

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3. Do you bring your own supplies?

We will bring everything needed to clean your home Ė rags, chemicals, vacuums, etc. If there is a particular product you would like us to use, you may leave it out.

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4. Do we need to be home (or is it okay if we are at home)?

Either way is fine with us. If you are not home please make sure you give us access either by leaving a key under the mat (or some other arrangement), leaving the door open, providing us with a key or code to your home. If you are home the Service Provider usually starts upstairs and works her way down. However, if you prefer it the other way, just let your Service Provider know. If you decide to take the dog for a walk, run to the store, visit with a neighbor, etc., please pay the Service Provider before you leave in case your errand takes longer than anticipated.

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5. How long will it take?

This answer varies depending on the size of your home, the speed of the Service Provider (some work very fast and some very slow depending on their energy level, organizational skills, experience, etc.) Timing will also depend on whether there is one person or a team of two or more. Our houses are usually quoted by the job, not the time it will take.

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6. How do you hire your personnel and what safety measures do you take?

All Service Providers are personally interviewed by one of our administrative assistants. Once we feel comfortable with the employee prospect we run a statewide background check. If the person has a clean background we will receive the results in 24-48 hours at which time they may start working for A Clean Sweep, Inc.

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7. How do you handle breakage?

If the breakage was a result of our mishandling, we will fix (if practical) or replace. If the breakage was not our fault but occurred because we were using due diligence (or doing what we were hired to do), we will not take responsibility. For instance, if a picture is not properly hung and falls when we touch it with our rag to dust it.

In the case of breakage that is our fault, typically we would ask you to replace the item and send the receipt to us so we can send payment to you. If it is an expensive piece, we may ask for the broken one in return.

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8. What if Iím not happy with the work done?

If we ever disappoint you in any way, please contact our office within 24 hours and we will return promptly to re-work any areas that were missed or not done to your satisfaction. We cannot guarantee work that was contracted on an hourly basis if you do not allow us the appropriate amount of time to finish the work properly.

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9. Will I always have the same Service Provider?

If you are on a regular schedule (weekly or bi-weekly) we try really hard to send the same Service Provider each visit, however, this is a high turn-over industry and occasionally you may see a change. Many of our Service Providers have been with us more than one year. Occasionally, however, they take a day off because of sickness, car problems or vacation. The beauty of using a service as opposed to an independent person is that we will show up each time as we have the flexibility to send another team when emergencies crop up.

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10. Do your employees speak English?

Yes they do.

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11. How much does it cost to have my house cleaned?

Many factors are taken into consideration when we do a quote. We will be able to answer this after we get some information from you about your home. To fill out our quote form click here and fax to us at 847/201-7181. If it is easier, call us and we will ask you the questions and fill the form out while we are on the phone.

 Copyright © 2006 by A Clean Sweep, Inc. All rights reserved. Call us today for a free quote! (847) 201-7182.